O'Sullivan Moving and Storage

DO NOT USE THIS COMPANY. They are crooks and rip you off. We had them move us out to their storage unit and then to our new house. Setting up the move and moving us out of the house was smooth and we were optimistic about the move.

Then they charged us way way more than what we were quoted when they moved us into our new house. One of the movers (Dennis) complained the entire time. He moved things into the wrong rooms because he didn’t feel like going up stairs. When asked to move them to the appropriate areas he gave us attitude and pushback

After they left and money was paid my wife and I started noticing things smashed, shoe marks on our boxes, and two of our totes missing (presumed to be stolen). One of our tables has hinges and was taken apart at some point during the transition and bent. Now the table top cannot be secured. They will not fix it or replace it because it fell under the $250 deductible. Christine informed us we are not getting reimbursed. Several other things are broken or missing and we have to eat it. This company does not stand by their goal about customer satisfaction. Now, a few months after we’ve moved in and unpacked all our boxes, we are still missing a few boxes containing valuables worth we’ll over $250.

Move size: 4+ Bedroom Home Service cost: $7000

Great staff. Not great management practices.

The movers that came to help out were great, and I enjoyed their company. I would definitely love to work with those individuals again.

The management team on the other hand is who I would be weary of. If you're thinking about using them, read the fine print, twice.

We requested that they help us with both packing and moving, and they showed up only to move. Since they were unable to go back to get packing materials on the same day, we had to make provisions with my landlord to move a day late. Thankfully, the landlord was okay with it because the next tenant wasn't moving in till later in the week.

While they agreed to come back and reschedule, no mention was made of charging us for the first day, a minimum #hours that they would add on the following day. Not like I had much of choice being in a pinch and needing to make a decision quickly. My fault for not scrutinizing the contract.

Realizing that the staff were only the messengers, we paid and tipped them the full amount and called their office the next day. Our intent was to get a refund for the first day's charge since it wasn't our fault that they weren't prepared for our request. The movers also went along to work on other jobs that day, so it didn't seem equitable that we pay.

When we called the office, the lady who answered the phone was rude, condescending, and refused to let us speak to Mike, with whom we made arrangements. It was a horrifying customer service experience that I wouldn't wish upon anybody.

If you're considering using this service, I would double check details in the contract (twice) and your needs before you make your decision. Avoid the scenario of having to make difficult decisions on the day of your move.
Avoid having to speak with their customer service afterward.

Move size: 1 Bedroom Home Service cost: $1000

Christine does not value new customer and very unprofessional!

The actual movers where good & I gave them a tip. I have my furniture in storage with this company March 27, 2023 and have not received a bill of my monthly cost and information on where to pay. I have been calling this Christine since March 27th and still she has not returned my call or send email with payment information. I have spent over $ 800 with this company between my fiancé & I. I’m planning to go & pick up my furniture & find another storage facility. All other interactions with staff have been professional & appreciated. This Christine is awful & should not have the position as Manager but it’s obviously been handed down from the hard work of her father. Christine is not professional & truly upset me.

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Move size: 1 Bedroom Home Service cost: $800

I hired this company to load a truck for me for a move out of state since they do not handle out of state moves. My items arrived completely damaged. None of my furniture was wrapped, both of my flat screen televisions were broken, my $800 air purifier was completely scratched up. and furniture pieces are missing. Once I reached out to get a claim started, I was informed by Christine, " We do not take responsibility for a load if we do not facilitate the entire move. We have no idea how the load was handled or unloaded which is where the damage most likely would’ve taken place. When you hire another company to load a truck that someone else will be transporting, they cannot use their own materials and resources to secure the load as good as they would if doing the entire job. We are only able to use what is provided to us by the customer to wrap and secure the load."

I purchased furniture passing (an additional $90) outside of the ridiculous $1300 charge to move items from my house to another truck, and all the wrap was not even utilized. As professional, these movers knew I was moving out of state and decided to just put my stuff on the truck any kind of way with no protection. I will be reaching out to my bank to have this charge reversed to begin to replace my damaged items since this company won't even initiate my claim.

Move size: 2 Bedroom Home Service cost: $1300